Which of the following is NOT a role of Navigators?

• A. Assisting consumers in understanding coverage options
• B. Determining customer eligibility for programs
• C. Providing direct medical care
• D. Helping fill out health coverage applications

Answer: (C)

Navigators primarily serve as guides for consumers navigating the complexities of health coverage options, which includes a range of supportive roles. Their main tasks involve assisting individuals in understanding various coverage options, determining eligibility for programs, and providing help with completing health coverage applications.

Providing direct medical care is clearly outside the scope of a navigator's role. Navigators are not licensed healthcare providers and do not engage in any medical treatment or direct patient care; their focus is entirely on helping individuals access and understand their health insurance. This distinction is critical in understanding the boundaries of a navigator’s responsibilities within the healthcare system.